As a result of a systems update, the VideoBloom service has been experiencing difficulties since Thursday June 4th, 11 pm MST.  Unfortunately a few users have lost access to their videos; these videos are currently being retrieved by the VideoBloom team and re-associated to users’ accounts.  If you are experiencing such problems, please contact the VideoBloom team at service [at] videobloom [dot] com or at 303-694-7300.

We very sincerely apologize for any inconvenience that this may cause to your organization, business and video-related activities.   The VideoBloom team is diligently working on restoring all systems functionalities as soon as possible.

What happened

During a routine systems update and maintenance procedure on Thursday June 4th, 11 pm MST, a database error deleted certain data describing associations between videos and a limited number of accounts.  This database error only affected videos created on and after April 28th, 2009.  No video file has been deleted, however certain users cannot access their videos properly.

What you should do if your account has been affected

Please contact the VideoBloom team at service [at] videobloom [dot] com or at 303-694-7300 to report your specific issue(s).  Our support team will give you the procedures to follow to restore the functionalities of your account.

What VideoBloom is doing to minimize the impact of this database error on your account

Following standard recovery procedures, VideoBloom is performing a systematic review of affected accounts to accelerate the restoration of their functionalities.

For the majority of VideoBloom users, normal operations and service have resumed

Except for the limited number of accounts and associated videos affected by the database error mentioned above, all users can use the VideoBloom platform normally.

Please accept our sincere apologies for this inconvenience

Again, we apologize for this inconvenience and we thank you for your business and trust.  Rest assured that our team works diligently to continue to provide you with the best online video service.  We will post a blog update, a tweet update and send emails to affected account-holders when their accounts return to normal functionality.

Thank you for your patience and understanding,

The VideoBloom Team